Terms and Conditions

Terms of Sale

JOY SpA markets and resells all products on this site and guarantees that each item for sale is authentic.
The products sold are therefore subjected to rigorous quality control standards.

All orders are subject to verification of availability and acceptance.

The receipt by of the order, sent by the customer by electronic transmission, determines the conclusion of the contract. With the conclusion of the contract, undertakes to provide the customer with the ordered products, under the terms and conditions set out in these Conditions, without prejudice to the right not to process orders against subjects who do not give sufficient guarantees of solvency. or that do not fall within the aforementioned category of the "final consumer" or if, for any reason, the ordered product is not available for sale.

By sending the order, the customer unconditionally accepts and undertakes to observe in relations with all the provisions contained in these Conditions.

The placing of the order, therefore, implies the complete knowledge and the total and unconditional acceptance by the customer of these Conditions, as well as of the additional information contained in the web pages of the site referred to here and / or connected via links.

1. Payment Information

1.1 Forms of Payment

The purchased item must be paid together with the closing of the purchase transaction via PayPal, Credit Card or Cash on Delivery.

1.2 PayPal

It is possible to choose to pay with PayPal in a simple and safe way, through your PayPal account. To combine your credit card with a PayPal account and for more info click , here. reserves the right to proceed with order fulfillment only if the data registered for the PayPal account coincides with the billing and shipping data of the order itself. You can pay with standard PayPal or in 3 installments.

1.3 Credit Card

You can pay easily and securely for your orders on, even by credit card. We accept MasterCard, Visa, American Express.

1.4 Cash on delivery offers the possibility to choose cash on delivery as a payment method. Payment is made in cash on delivery (the courier does not accept checks and does not give change) and is possible for orders up to a maximum amount of € 2.999. The service is available only for Italy. In the event that the shipment of an order placed with cash on delivery was not successful for reasons attributable to the customer, reserves the right not to proceed with any other order with the same payment method. This service is offered at an additional cost of € 5.

2 Shipping information

2.1 Shipping costs - ITALY

Shipments in Italy are made by BRT, GLS, TNT or Poste/SDA courier.
Shipping costs in Italy are always free.
As required by the laws governing trade, all shipments are accompanied by an official invoice declaring the value of the individual items in Euros.

2.2 Shipping costs - ABROAD

Shipments abroad are made by BRT, GLS, TNT or Poste/SDA courier.

In European countries, shipping is free for orders over €150. Otherwise the cost is 20€.

In non-EU countries, orders are always shipped at a cost of €50. VAT and customs fees may apply depending on the legislation of the destination country. These costs are the responsibility of the recipient.

For UK and Switzerland shipping costs are always €20.

For shipments to non-European countries the average delivery times are 15/20 working days. If the customs detain the package for checks, the delivery may take a longer time not attributable to

As required by the laws governing trade, all shipments are accompanied by an official invoice declaring the value of the individual items in Euros.

2.3 Shipping Date

We ship in the day all orders received by 12.00 am from Monday to Friday. If the order is placed on a public holiday and before a holiday, the package will be shipped on the first working day.

Starting with shipping, for i delivery time need:

  • 1-2 working days in Italy (+1 day for Sicily and Sardinia)
  • 4-5 working days in the European Union
  • 15-20 working days in non-EU countries.

2.4 Order status

When the order is shipped, sends its customers an e-mail containing the tracking number provided by the courier. Customers can follow the status of their order directly on the courier's website. The web page displayed will show the exact and updated movements of your shipment.

2.6 Authorized Shipment Delivery

Upon delivery of the goods, customers are requested to inspect the package carefully before signing proof of receipt of the shipment. The packages are carefully packed and sealed with branded adhesive tape. If for any reason the package appears to have been tampered with or if the adhesive tape is not intact, customers are asked to sign for receipt with reserve in order to then open a file with the courier. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are requested to immediately report the incident to the local office of the courier who made the shipment and contact at in no case accepts disputes for packages potentially tampered with by the courier if the buyer has not signed with reserve upon receipt of the package.

2.7 Stock of the shipment

In case of non-delivery of the shipment, the next day the courier automatically sends to the sender - - the dossier for opening the storage practice, which shows the reason for the non-delivery and the request for instructions for release.
The customer also has the possibility to view the opening file and the status of his order directly on the courier's website. reserves the right to request the return of the goods after three (3) working days, in the absence of provisions from the end customer.
There is a maximum storage period of 15 days at the nearest courier branch.

3. Returns and Refunds

3.1 Information relating to the exercise of the right of withdrawal - Right of withdrawal and Effects

To exercise the right of withdrawal, you are required to inform JOY SpA (headquarters Via del Lavoro 13, Pergola, email address: of your decision to withdraw from the contract by means of an explicit declaration.

Pursuant to art. 64 and following of Legislative Decree no. 206/2005 the Customer has the right to withdraw without any penalty and without specifying the reason, within fourteen days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, you will be refunded all payments you have made to us within 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. The refund is suspended until the goods are received by the seller.

Please return the goods to JOY SpA, Via del Lavoro 13, Pergola, without undue delay and in any case within 14 days from the day on which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The costs of returning the goods will be at your expense.

From the moment in which the asset returns to JOY SpA's possession, to proceed with the refund it will be necessary to ensure that the same asset has not been tampered with and / or alterations of any nature such as to compromise its future / immediate resale.

Therefore, should it prove unsaleable, the product in question will be returned to its rightful owner at our expense.

In any case, the refund will be net of any other cost or commission incurred by JOY SpA in relation to the sale itself.

 3.2 Return of the Return

The facilitated return shipping service by courier is valid only for the Italian national territory. Just contact the customer service of the courier and ask the operator to book a national collection with "freight collect", indicating the data of the recipient (JOY SpA, Via del Lavoro 13, Pergola 61045 Pesaro-Urbino, PU) and of the sender (including the day and the preferential time slot for collection).

3.3 Return of an incorrect product

In the event of a delivery mix-up, or in the case of delivery of an incorrect product, our customer service will contact the customer to organize the collection of the incorrect package by express courier, proceeding only following the return of the correct product.

In case of refusal by the customer to return the incorrect product, and in all cases of failure to communicate by the customer, the first delivery will be considered tacitly accepted. If there are price discrepancies between the product ordered and the one mistakenly received and not returned, a refund of the difference will be offered.

The right of return remains guaranteed as described in detail in point 3.1.

4. Site Policy

4.1 Articles and images online

The images contained on the site are the property of JOY SpA
Any use of such images, not authorized by a written consent from JOY SpA, will be prosecuted according to the law.
For more information, please contact:

5. Legal Terms

This notice contains the legal terms and conditions governing the site.
By accessing the site, users undertake to accept and agree to abide by all the conditions contained in this declaration. reserves the right to ask users who do not accept or do not intend to comply with these terms to refrain from using the website.
Access to the site and related services is intended for personal use only.
Viewing the site provides customers with information on the products offered together with the possibility of purchasing them.

5.1 Property / Copyright & Trademark

The contents of, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on, including menus, web pages, graphics, colors, layouts, tools, fonts and website design, diagrams, layout, methods, processes , the functions and the software that are part of, are protected by copyright and any other intellectual property right of the Manager and other rights holders. The reproduction, in whole or in part, in any form, of of its contents, without the express written consent of the Manager is prohibited. The Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of and its contents. Any act of reproduction must be, from time to time, authorized by the manager or, if necessary, by the authors of the individual works contained on the website. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of the manager and the authors of the individual works contained in the website. The authors of individual works published have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to damage caused to the works, whether of prejudice to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on or who have collaborated with to create new expressive and artistic forms intended to be published, even if not exclusively on the website, or, again, which form an integral part of it. Furthermore, you are not, under any circumstances, authorized to use, in any way and form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or, in any other way, modify the contents and protected works without the consent of the Manager and, where necessary, of the individual authors of the works published on All other distinctive signs that distinguish the products sold on and present on the website are registered trademarks of their respective owners and are used within, for the sole purpose of distinguishing, describing and advertising the products sold on pantheonparfum .com
The Manager and all other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership. Any use of these trademarks that does not comply with the law and, as unauthorized, is prohibited and has serious legal consequences. It is in no way allowed to use said trademarks and any other distinctive sign present on to take unfair advantage of the distinctive character or reputation of these trademarks or in such a way as to harm them and their owners.

The material contained on the website is protected by copyright.

5.2 Contents

In addition to the Property / Copyright & Trademark rights referred to above, the term "Content" refers to any graphic form, photographs, including all rights relating to images, sounds, music, video, audio or text available on this site. does not guarantee that the functional aspects of the site or its contents are free from errors or that this site or the server that makes them available are free of viruses or other harmful components. We always advise all internet users to make sure they have installed up-to-date antivirus software.

5.3 Disclaimer

This site is not a newspaper as it is updated without any periodicity. It cannot therefore be considered an editorial product pursuant to law no. 62 of 7.03.2001. Some texts or images inserted (considered the insertion under the aspect of fair use) are taken from the internet and, therefore, considered in the public domain; if their publication violates any copyright, it is possible to report the case by e-mail to and they will be immediately removed.

5.4 End customers

JOY SpA has created and published the site with the aim of offering a service reserved exclusively for its customers.
The products for sale on the website are intended for the final consumer.

JOY SpA therefore invites users who are not attributable to the category of final consumers to refrain from sending purchase orders for goods for sale through third parties.
In consideration of the commercial policy described above, JOY SpA reserves the right not to process orders for goods whose use is not intended for the final consumer or orders that do not comply with the commercial policies described above.

To place orders on, customers must be at least 18 years old, possess the necessary requirements to be able to enter into legally binding contracts, have a valid e-mail address.

The end customer also accepts that may use the personal information provided in order to carry out the appropriate anti-fraud checks. The personal information provided may be disclosed to a credit institution or anti-fraud agency, which may keep a record of such information.

5.5 Disclaimer (on behalf of JOY SpA) publishes information on its site in order to provide a service to its customers, however it declines all responsibility for the possibility of any technical or factual inaccuracies and / or typographical errors for which it is foreseen, following a report, immediate correction. also reserves the right to make corrections and changes to the site whenever it deems it necessary without giving prior notice. does not offer any guarantee on the compliance of the information published on its site with the laws established by the jurisdiction of the customer's country of residence. declines all responsibility for any problems, damages or risks that the user may encounter while using the site and guarantees that its site is protected according to international standards for the Internet. When used correctly, the user is protected from the risk of viruses. disclaims any responsibility for any malfunctions related to the deactivation of cookies in the user's browser, reserves the right to rectify / review the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to give notice.

The user is required to comply with the terms contained in this legal notice, periodically checking for any updates, changes and corrections


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